Avaya introduces Avaya Aura

Published on May 1, 2009 in Avaya and Blog Post. 0 Comments

After years of innovative leadership in the telecommunication market place Avaya introduced its latest version of IP telephony.  Avaya Aura, an evolution of the Avaya Communication Manager platform provides for a resilient distributed network of Media Gateways incorporating IP-based, digital  and  analog communication devices. In addition, Avaya Aura Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support. It includes advanced mobility features, built in conference calling, contact center solutions, and E911 capabilities.

Offering a unified communications architecture, Aura simplifies complex networks, reduces infrastructure costs, and connects employees at any location.  Many of Peaks enterprise customers utilize their corporate network for converged communications reducing PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. This has allowed them to consolidate trunks and reduce long distance expense resulting in overall reduced network cost.

Aura also empowers workers by improving access to the services that can help them to be more productive. Avaya Aura makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tools to work effectively in a fraction of the time.  It efficiently delivers voice, video, unified messaging, presence, web applications, mobile clients, and multimedia conferencing and enables SIP Based Session Management. This SIP architecture with centralized management and control gives businesses agility to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.

When it’s all said and done Avaya continues to deliver on it’s commitment to its customers and business partners. With Avaya Peak Communication continues to provide its customers solutions that “Elevate Your Business Above The Rest”.

Peak Communication Achieves Small and Medium Business Expert Distinction from Avaya

Published on December 15, 2006 in Blog Post and Press Releases. 0 Comments

FOR IMMEDIATE RELEASE: Friday, December 15, 2006
DENVER, COLORADO

Peak Communication (Peak) announced today that it has been designated as a Small and Medium Business (SMB) Expert by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

To achieve ranking as SMB Expert, certified resellers who are part of Avaya’s BusinessPartner program must ensure their account executives and systems engineers demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for North America certified resellers in its BusinessPartner program who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya’s leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold 85,000 IP Office solutions to companies around the world.

Peak sells Avaya communications systems, design and implementation services to businesses across the Rocky Mountain area in the states of Colorado, Wyoming, New Mexico and Utah.

Michael Smith, President and CEO of Peak Communication, believes this latest recognition from Avaya underscores the companys commitment to understand and properly assess a clients communication needs, and to recommend and provide solutions that incorporate technology, people and investment. Achieving this level of expertise in Avaya’s BusinessPartner network proves to Avaya and educates our clients that we have the necessary expertise to understand a clients communication applications from the simplest to the most complex environment, and to recommend and provide solutions that fit, Smith said. Advancing our expertise in converged technologies strengthens our ability to incorporate the latest and most effective products and services in a customer’s communications environment and network. By implementing solutions that enable organizations and businesses to communicate effectively and efficiently, we achieve our goal of elevating businesses ˜Above the Rest”.

Peak has consistently received top honors from Avaya, including SMB Specialist and Associate Level Technical Certification in implementation of Avaya IP Office, IP Office Voice Mail Pro, IP Office Contact Business Center, Intuity Multi-Media Messaging Implementation, Partner Advanced Communication System and Partner Messaging. They have also achieved Specialist and Associate Sales Certification with the IP Office Communication System, IP Office Voice Mail Pro, IP Office Contact Business Center, Partner Advanced Communication System and Partner Messaging, and Avaya Global Services.

Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line, said Patricia Hume, Global Vice President, Small and Medium Business Solutions, Avaya. Certified resellers in the Avaya BusinessPartner program who achieve SMB Expert status are sending a message to their customers that they have the professional and technical expertise that’s honed for the smaller firm. Because Peak Communication is now qualified as an ˜SMB Expert”, they have increased credibility with their smaller customers, and it reaffirms Peak’s commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies needs.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business
applications – and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.

About Peak Communication
Peak Communication has an experienced ownership, management, sales, and service representation that has deep roots in the Colorado area, and includes personnel that hold a combined 100 years of experience in the telecommunications landscape. By teaming with Avaya, Peak Communication provides total communication solutions that include hardware, software, professional services, local and long distance services, network integration services and customized implementation and support for all of their clients. Information about Peak can be found at: www.peak-communication.com.

Peak Communication Achieves Silver Certification with Avaya

Published on December 15, 2006 in Blog Post and Press Releases. 0 Comments
  • Invests in industry-leading skills needed to help businesses transform their operations with IP telephony
  • Helps Longmont United Hospital use Intelligent Communications applications to deliver better patient care more cost-effectively by: enhancing the accessibility of physicians and specialists; empowering important medical personnel with productivity-boosting communications; and automating routine administrative matters.

FOR IMMEDIATE RELEASE: Friday, December 15, 2006
DENVER, COLORADO

Peak Communication (Peak) announced today that it has been named a Silver Business Partner by Avaya Inc. (NYSE), a leading global provider of communications networks and services for businesses. The Silver certification status indicates that the Peak Communication team has developed the comprehensive skills needed to help today’s businesses transform their operations with Internet protocol (IP) telephony and reap the benefits of new Intelligent Communications applications.

Peak sells, designs, implements and provides maintenance services of Avaya business communications solutions in Colorado, Wyoming, New Mexico and Utah. The company has consistently received top honors from Avaya, and achieved sales and technical design and implementation certifications at the Specialist & Associate levels for Avaya enterprise communications, including Avaya Communication Manager IP Telephony, Avaya Modular Messaging and Avaya Contact Center applications, as well as the SMB solutions including Avaya IP Office and Partner ACS. The company is also certified for sales of Avaya Global Services.

In recognition of the multi-vendor nature of todays business networks, Avaya Silver partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the delivery of solutions offered by other major information technology vendors such as Extreme Networks, MultiTech Fax Server , and Polycom IP Wireless Telephony solutions. In addition, Silver partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.

Peak Communication and our more than 1,500 Avaya Business Partners here in North America are integral to Avaya’s strategy helping us extend our reach, support a broader set of customers and develop new specialties in specific technologies and markets so we can offer our customers more complete solutions, said Ken Archer, Vice President, North America Channels, Avaya. Offering a certification program means our customers can be assured they are working with a trusted vendor who can help them use communications as a strategic business tool to deliver new value to their bottom line.

Peak Communication Offers Products and Service Solutions for All the Latest Technologies, in what is Frequently a Never Ending Market of Advancement and Change.

One client benefiting from Peak Communications relationship with Avaya is Longmont United Hospital (LUH), a healthcare institution known in Northern Colorado for offering unique and extraordinary patient care options at multiple medical centers. LUH required sophisticated communications. Peak recommended and implemented solutions that help increase efficiency for the healthcare system through a variety of rich voice and data applications and communications network.

Michael Smith, President and CEO of Peak Communication, believes this latest certification from Avaya underscores the company’s commitment to understand and properly assess a client’s communication needs, and to recommend and provide solutions that incorporate technology, people and investment. Achieving this level of expertise in the Avaya Business Partner network proves that we have the necessary expertise to understand a client’s communication needs ranging from the simplest to the most complex environment, and to recommend and provide solutions that fit. Advancing our expertise in converged technologies strengthens our ability to incorporate the latest and most effective products and services in a customers communications environment and network. By implementing solutions that enable organizations and businesses to communicate effectively and efficiently, we achieve our goal of elevating businesses “Above the Rest”

About Peak Communication
Peak Communication has an experienced ownership, management, sales, and service representation that has deep roots in the Colorado area, and includes personnel that hold a combined 100 years of experience in the telecommunications landscape. Peak achieved the Avaya Certification level based upon Avaya revenue achievement, sales and technical certifications, and excellent ratings in customer satisfaction. By teaming with Avaya, Peak Communication provides total communication solutions that include hardware, software, professional services, local and long distance services, network integration services and customized implementation and support for all of their clients. Information about Peak can be found at: www.peak-communication.com.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business
applications – and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.