Introducing Call SWEET! Live, the “Real-Time Contact Center Management Solution” for Avayaâ„¢ Communication systems from Datel Software Solutions. This state-of-the-art telecommunication management software will accurately monitor employee phone activity, and provide you with both real-time and historical call data reporting functionality – whether you have 4 monitored agents and 2 hunt groups or 100+ monitored agents and 10+ hunt groups.
Call SWEET! Live Features and Benefits:
- Layered with the superior Call Accounting features of Call SWEET;
- Customizable dynamic desktop widgets for frequently used functions;
- User-defined Service Level thresholds facilitated with alarms and alerts;
- Robust reporting on a live and historical basis;
- Graphical reports with drill-down capabilities;
- Customizable security roles and permission settings;
- Queue status management;
- Unlimited hunt groups;
- Customizable Agent Status themes;
- Both real-time and historical metrics on hunt group activity and performance;
- Embedded Live Chat;
- All ongoing call details in Live Viewer;
- Wallboard capabilities;
- Assess workload and productivity by hunt group and agent;
- Evaluate staffing requirements by month, week, day and hour;
- Agent and hunt group performance metrics display with charts and graphs.
Call SWEET! Live provides you with call management, monitoring and historical reporting capabilities that are essential to making positive productivity changes within your company, resulting in greater efficiency and higher profits.
