BCMR Desktop provides customers an easy to use, inexpensive, easy to maintain reporting application for their call center. The reporting application provides extensive reporting formats in a Windows-based environment. It supports up to a maximum of 10 client/supervisor connections, 200 Agents and 99 splits or skills. BCMR provides real-time displays (e.g., pie charts and time traces) that allow managers to visualize what is happening in their call center.
BCMR Desktop includes a Report Scheduler, and generates historical reports, with data stored on the customer server PC. BCMR can accumulate data to give an overview of the call center to help evaluate its efficiency over time. This data can be exported to spreadsheets such as Lotus and Excel for incorporation into other business reports.
