Avaya Contact Center Express is the first multi-channel, high-volume software solution from Avaya designed specifically for the intelligent routing and computer telephony integration (CTI) needs of medium-sized contact centers on the Communication Manager platform.
Avaya Contact Center Express provides a set of multi-channel capabilities that medium-sized contact centers can leverage and build upon for voice, e-mail, and web-chat routing. It combines Outbound dialing and desktop applications to create a high performance environment for the optimum customer, agent, and supervisor experience. Powerful application development tools and simple wizards make customization and integration a snap.
