The standard Call Recording facilities provided with IP Office and VoiceMail Pro can be extended further by using IP Office ContactStore. IP Office ContactStore stores and catalogs the recordings so that they are easily accessible for later retrieval. Any recordings that you instruct VoiceMail Pro to “send to the Voice Recording Library†are placed in a database.
Features:
- An MSDE database into which details of all recorded calls are inserted.
- A browser-based call search and replay application.
- A browser-based system configuration and status monitoring application.
- Disk space management – Oldest recordings are automatically deleted as needed.
- Optional archive management – Recordings are automatically written to a DVD +RW drive.
- Recordings within IP Office ContactStore are stored as .WAV files.
IP Office ContactStore allows replay of recordings by means of a browser-based application that is accessible with Internet Explorer (IE) V5.0 and higher. The Search and Replay facilities include the following features:
- Personal security restrictions. The restrictions are applied as you log into the web server.
- Criteria-based search filter fields to perform specific searches.
- Replay controls. Use the replay controls to start, stop, pause, skip forward, skip backward, or to export the recording to a readily playable .wav file.
- Audio wave form display. The waveform presents a graphic representation of the audio content of the call.
