Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications. It offers superior predictive dialing and voice-detection capabilities that drive significant savings by optimizing calls to desired service levels and reducing agent idle time; effectiveness tools that give agents personal ownership of selected accounts; and other tools to optimize productivity and deliver outstanding customer service.
Proactive Contact
Aura Communications Platform | Avaya Communication Manager | Avaya IP Office | Avaya IP Wireless Telephony | Avaya Partner Advanced Communication System | EnGenius Technologies | TalkSwitch Phone Systems |
Avaya Intuity Audix | Avaya IP Office Voice Mail Pro | Avaya Modular Messaging | Avaya Partner Messaging | DuVoice Ensemble Hospitality Voice-mail | Fenestrae Communication Server | Fenestrae Faxination Server | Multitech Fax Finder | Mutare Emergency Event Notification | Solutions On Hold |
Avaya Communication Manager-Basic Call Management | Avaya Communication Manager-Call Management System | Avaya Communication Manager-Contact Center Express | Avaya Contact Center | Avaya IP Office-Contact Center Solutions | Avaya IP Office-Contact Store | Call Sweet! Live | IVR Self Service | OAISYS Call Recording | Proactive Contact | Veramark Call Accounting |

