Avaya Aura provides real-time communications software foundation for unified communications and contact center solutions.
Solutions from Avaya are based on an open, flexible reference architecture that enables a multi-vendor approach to integrating communications. Avaya leverages a layered architecture to meet immediate business needs, while providing a path to future capabilities. The architecture emphasizes end-to-end management, security and serviceability, and enterprise-wide reporting and analytics. Avaya Aura promotes collaboration and interaction applications that are delivered to all users, workers, service agents, managers and executives.
Avaya Aura is easy to purchase and deploy through Avaya Aura Editions
- Branch Edition
- Standard Edition
- Enterprise Edition.
These software options bring together all the functionality needed for common customer situations with a simple, per user licensing fee. Hardware (servers, gateways, and phones) is flexibly purchased in addition to software licenses, depending on the redundancy, scalability and geographic distribution needs of each customer. These solutions allow different combinations of software elements to run on one or more hardware servers depending upon the needs of each client. The software Editions retain consistent functionality across all hardware choices.
Gateway distribution and configuration depend on availability and capacity needs. Peak Communication engineers assist customers in designing the right hardware configurations to meet their business needs.
All Avaya Aura Editions include appropriate management and administration tools. The following can all be incrementally added to Avaya Aura Editions
- Avaya unified communications and contact center solutions (including unified messaging, conferencing and web collaboration)
- video endpoints and bridges
- speech and video self service
- market-leading inbound and outbound multimedia contact center applications.
An extensive array of certified third-party products is also available through the Avaya DevConnect ecosystem.
Avaya Aura Branch Edition meets the needs of customer-facing branches, retail stores, financial and insurance offices, and government offices. These organizations require local customer service oriented functionality, combined with low-cost deployment, easy migration from existing key systems, centralized management of thousands of locations, and enterprise-wide SIP networking.
Avaya Aura Standard Edition meets the needs of single-site deployments and mid-to-large distributed enterprises which require comprehensive voice, video, messaging, SIP and Presence communications capabilities, along with standard survivability at remote locations.
With Standard Edition you can easily add licensing for enterprise-wide SIP session management and Unified Communications applications for targeted users, including Microsoft and IBM UC integration, and mobile worker and teleworker support.
Avaya Aura Enterprise Edition is targeted to highly distributed, mid-to-very-large or multinational enterprises which require comprehensive communications capabilities, and increased high availability options, including 100% feature survivability at remote locations.
Enterprise Edition includes all the features of Aura Standard (enterprise-wide SIP session management and Unified Communications applications for all users, including Microsoft and IBM UC integration, and mobile worker and teleworker support), with no additional licensing fees.
