Avaya Communication Manager is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, it effectively scales from under 100 users to as many as 36,000 on a single system and to more than one million users on a single network.
Communication Manager integrates:
- telephony call processing
- call control
- messaging
- contact center
- a widely accepted application programming interface
These elements combine to form a highly scalable architecture designed to support both circuit-based and IP-based telephony within a distributed enterprise communications network.
Designed to run on a variety of Media Servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices.
As the core telephony software for Avaya MultiVantage Communication Applications, it gives enterprises the flexibility to introduce advanced IP telephony solutions as needed while leveraging their existing DEFINITY system investments.
