For over 15 years, Mutare Software has been a leading developer of interactive voice & internet response (IVIR) applications. Their custom voice & web solutions solve business needs in benefits enrollment, absentee reporting, and help desk escalations. Mutare’s EEN application provides real time notification of essential personnel to report to work in the event of a disaster.
All organizations, regardless of size or industry, need to manage the notification of personnel in the event of a contingency. And rapid deployment of essential resources is crucial to an effective response.
- Notification: EEN can notify members via phone, e-mail and PDA.
- Acknowledgment: Beyond rapidly sending notifications, EEN allows recipients to indicate their acknowledgment, and/or availability to respond to the situation.
- Call logging: All contact attempts and member responses are logged, providing a complete audit trail of the notification process.
EEN applications are written to run on a standalone server (Windows 2003) equipped with Dialogic cards. Customized synchronization processes are also available, allowing communication between corporate directories and telecom equipment, creating automated tools to aid in migrations, mergers or telecom renumbering.
