Unified Communications solutions are comprised of communications applications including telephony, messaging, conferencing, and mobility, bundled to help organizations deliver the right applications to the right devices based on end user needs. Users can better manage communications tasks, making them more productive, responsive, and collaborative regardless of where they are working on any given day.
Unified Communication is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including:
- calling
- conferencing
- messaging
- contacts
- calendaring
- collaboration
- rich presence with voice, video, text, and visual elements.
Users can access these capabilities using multiple modalities including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP telephony; audio, web and video conferencing; and unified messaging.
