The Avaya 6400 Series Digital Voice Telephones deliver the right combination of business communication functionality. Usability features are readily available. For example, you can personalize your phone by programming the buttons on your telephone simply by choosing from a selection of convenient features.
There are a variety of 6400 Series models that can meet your specific requirements and deliver exceptional benefits to your business. Each 6400 telephone is available in white or gray, and has four fixed-feature buttons: Conference, Transfer, Hold, and Last Number Dialed. Other buttons include Speakerphone, Mute, and Volume. These globalized telephones provide easy to-use features with ICON feature buttons and English labeling. Most models also have flexible feature buttons and four "navigator" keys indicating Menu, Next, Previous, and Exit, as well as four softkeys for controlling display functions. The 2-line by 24-character display, available with most models, shows the date and time when the telephone is idle.
The 6400 Digital Telephones also improve productivity and allow for one-touch operation with headsets—so you can answer, hang up, and dial without having to pick up the handset. The 6416D+M and 6424D+M models include a built-in headset jack, eliminating the need for headset adapters and, in turn, reducing costs and eliminating desktop clutter.
The standards-based Avaya 4600 Series IP Telephones bring the rich features and functions of Avaya Communication Manager directly to the desktop while also supporting desktop applications above and beyond telephony. Several models are available, ranging from entry-level IP telephones to those built specifically for demanding contact center environments, to sophisticated color display screen phones.
The Avaya 4600 Series IP Telephones deliver an extensive set of software features, high audio quality, and attractive streamlined design. Advanced web enabled graphical displays on the 4610SW, 4620SW, 4621SW, 4622SW, 4625SW and 4630SW versions support browser-based desktop applications such as online order entry and inventory lookup, in addition to more traditional voice applications such as directory-based dialing and call logging.
Avaya 4600 Series IP Telephones are simple to use with both fixed and flexible feature buttons, easy-to-read graphics including back lighting and color displays on some models, and several wall mount and desk mount options. They have been optimized for reliable use in IP networks, with sophisticated security capabilities such as media encryption and protection from denial of service attacks. Built-in Ethernet switch ports enable streamlined desktop implementations, while voice packets are tagged with the appropriate quality of service (QoS) parameters such as 802.1q and DiffServ for priority treatment by QoS-enabled IP networks. The 4600 Series IP Telephones also support the 802.3af power over Ethernet standard.
Avaya's new series of one-X 9600 Series Deskphones offer unique features to increase productivity, and deliver a powerful and consistent communications experience to end users. Each deskphone features an intuitive user interface, enhanced high-fidelity audio, and are built to enable the addition of modular add-ons such as wideband headsets and an adapter to support Gigabit Ethernet.
Designed for everyday and sophisticated telephone users, these cutting-edge IP telephones support e-mail and IM, one-touch dialing from contact lists, access of recent call information from call logs, and simplified access to Avaya Communication Manager features - such as simultaneously managing multiple phone calls, and selectively muting and dropping conference call participants. Through its integrated web browser and application interface, these telephones can allow for productive utilization of LDAP corporate directories and integration with Microsoft Outlook calendars.
All of the foregoing enhancements deliver access to a variety of devices and interfaces to drive competitive advantage, improve flexibility to insure cost of ownership protection, and deliver a high level of security of reliability that you've come to expect from Avaya.
Avaya's 1600 Series family of value-priced IP Telephones deliver familiar features at an attractive price for customers with basic communications needs. Designed to meet a range of end-user needs (Walkup, Everyday and Navigator profiles) this portfolio of phones combines the features of traditional telephones and the latest in telephone user experience, providing critical capabilities not often found in competitively priced models. The 1600 Series user profiles match those found in the top-of-the-line 9600 Series telephones, offering feature sets and price point alternatives that cover the differing needs of all users. Because of similar design and administration, the 1600's and 9600's may be deployed in mixed environments or on their own.
IP Soft Console puts more power and control at an attendant's fingertips. With its ability to search internal and external directories, place a caller's e-mail address into an e-mail application and display detailed caller information on up to six calls simultaneously, it supports IP and Digital Communication Protocol (DCP) connectivity to Avaya communications servers to give our customers a choice of solutions that meets their needs.
Avaya Softconsole is the only Communication Manager IP attendant console offering. IP connectivity is available in both a voice over IP (VoIP) configuration and a dual connection configuration for full quality audio. The IP version requires Avaya Communication Manager Software or Avaya Call Processing software Release 10 or later, and the DCP version requires Avaya Call Processing software Release 9.5 or later software versions.
The Softconsole solution improves the attendant's experience by delivering a new and intuitive graphical user interface (GUI), comprehensive setup wizards, e-mail integration and enhanced directory capabilities. The GUI features directory information, Direct Extensions Select/Busy Lamp Fields (DXS/BLF), user movable tool bars and six call appearances. Attendants can speed and simplify call handling by arranging the screen to meet their needs and by dialing from the DXS/BLF component, directory lookups, feature buttons, or manually from the keyboard.
The IP Softphone makes it easy to place and receive phone calls from your laptop or PC through its simple Graphical User Interface (GUI) and integration with Microsoft Outlook contact lists and other directories. TheIP Softphone integrates a flexible IP telephone client with a SIP/SIMPLE based Instant Messaging (IM) client. It incorporates a contact list of other IP Softphone users and makes both phone and IM presence visible to other users. It is simple to toggle between the softphone and IM applications. The IM and presence capabilities require registering with the Avaya Converged Communications Server, which is available separately.
Features:
Avaya IP Agent is a softphone agent solution that accommodates all the Avaya call center agent features and capabilities for agents working remotely or in an office location. Agents have access to the full range of Avaya agent capabilities using an intuitive graphical user interface (GUI) using standard Microsoft Windows conventions.
The IP Agent solution includes an intuitive interface to access existing corporate database information via LDAP (Lightweight Directory Access Protocol), and an integrated call history feature that allows agents a detailed view of the calls made and received. In addition, contact center managers can administer screen pops based on commonly used triggers, such as dialed number identification service (DNIS), automatic number identification (ANI) and prompted digits.
Avaya is creating and executing one of the best suites of Contact Center solutions in the industry. The IP Agent application will interact with and access these solution features and capabilities and bring them to wherever an enterprise chooses to put their workforce - at home or in the office.
Avaya 5400 series digital telephones deliver advanced productivity-boosting features, including a large display, key labeling and a 100-entry call log. They are designed to be a cost-effective choice for any business or contact center using IP Office. The Avaya 5400 series digital telephones come standard with the following capabilities:
Avaya 5600 series IP telephones are designed for organizations using IP Office that want a cost-effective way to enjoy the benefits of converged communications. These H.323 IP telephones connect directly to your office LAN, simplifying your communications infrastructure. With the 5600 series telephones, remote employees can access the full set of features while working outside the office location. Capabilities:
All 4400 Digital Telephones deliver the basic features: Hold, Conference, Transfer and VolumeControl. They are built with displays that make it easy to see caller information and utilize system features. Displays show the time and date, and some models allow you to access an alarm clock, timer, office telephone directory and other features.
The telephones are equipped with dual purpose station ports that allow you to easily plug in tip/ring devices (phones, fax machines, answering machines, modems or MERLIN telephones). Every MERLIN MAGIX phone has feature buttons that can be preprogrammed for fast, one-button access to specific lines, extensions or features (e.g., do not disturb, voice mail). The number of feature buttons available varies based on the size of the phone. Anyone in your organization who relies on a speakerphone will welcome the sound quality of the MERLIN MAGIX telephones.
PARTNER telephones bring you the features that you need for an efficient, easy to use communications system. All the basic features are there: Hold, Conference, Transfer, and much more.
Telephones available with the PARTNER ACS system include:
Choose from black, gray, or white sets. Use them on the desktop, or wall mount them in areas where desks are not available. Choose from 6-, 18- and 34-button display and non-display phones. Take a close look at the features available on PARTNER phones and decide which phones will help make your everyday business communications easy, cost-effective and productive.
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