services

As part of our complete suite of strategic communications services, Peak Communication can provide you with innovative, customized planning and design support that can help you assess and optimize your communications networks. Our account consultants are skilled and certified in a wide variety of multi-vendor products, so your customized design can truly address all your network requirements.

Peak Communication offers a full gamut of services and support for communications technologies and applications from up-front planning and design, to implementation and integration, to on-going sourcing solutions, we do it all.

SERVICES-CLIENT SUPPORT

Peak Communication is unmatched in customer service and employee training, raising the industry bar on personal service to keep your products in peak working condition.

As a Peak Communication client, you'll have a personal Communication Consultant as your single point of contact for service and support. This certified professional can answer any questions you have, and can help you get the most out of your telecommunication solution.

Our support team is extremely knowledgeable about all of the products and services we offer. We pride ourselves on being prompt, professional and passionate about our products and services, based on this simple philosophy...

Great Products + Extraordinary Service = Loyal Customers.

Our sales and service teams are supported by industry leading manufacturers and service providers in all areas of design, engineering, project management, installation, and post warranty maintenance to provide our customers a level of service that is "ABOVE THE REST".

SERVICES-MAINTENANCE AGREEMENT

Optional Maintenance Agreement coverage gives you the piece of mind by having your solutions monitored 24/7. In the unlikely event that a problem does occur, certified engineers and technicians are available 24 hours a day to get you up and running fast.

When you choose a Maintenance Agreement you receive the following:

Remote Resolution

Remote maintenance and help desk support provided by experienced technicians to clear system alarms, or to detect and correct potential problems without disruption to your communications or your business day.

Intelligent Dispatch

On-site support or replacement parts that may be necessary to clear the fault. The technician will arrive on-site prepared, knowing what the problem is, and what parts are needed to fix the problem quickly the first time — maximizing uptime for you.

On-Site Service Response Objective

When the trouble cannot be resolved remotely, a four business-hour on site response objective is provided through a nationwide network of technicians.

Customer Touch Check-In

We check in with you periodically to make sure you are satisfied with your system and service.

Finally, you get the on-going support of Peak Communication, a company with a commitment to provide cutting-edge technology and superior customer service to elevate your business "ABOVE THE REST".

ADVANTAGES OF AN AVAYA SERVICE MAINTENANCE AGREEMENT

PEAK COMMUNICATION NETWORK MONITORING SERVICE

PEAK COMMUNICATION SERVICE AGREEMENT